Copyright 2024 The Secret Sherry Society
Hoog Soeren 126, 7346 AG Hoog Soeren
For security reasons, we offer the most safe and secure methods of payment available, iDeal, Mastercard, Paypal amongst others.
We are not allowed to sell alcohol to clients under 18. When we suspect this is the case, we will call the client for age verification. By law, alcoholic contents have to be delivered with an 18+ age check. For this reason our packages can not be delivered to minors or without the mandatory age check. When placing your order, you will need to confirm this as well. Please understand there are no exceptions we can make under any circumstance.
If a specific wine or vintage is not available, please be sure we will always contact you to come to a proper solution.
We have found a partner in the storage and shipping of our products by Grandcruwijnen BV. Because of this; don’t be surprised if your shipment comes in their specially designed package materials and they will be stated as the sender of the package.
With this partnership we offer our clients and members several benefits:
Complaints about delivery of our products
For shipment we partner with companies specialized in the shipment of wines. If you have any complaint about the delivery of our products, please let us know as soon as possible (preferably within 24 hours) so we can see how we can come to a proper solution.
We buy, we enjoy, we celebrate to enjoy good moments in life. Because of this, your satisfaction means the world to us.
All our products come with a legal warranty. This means the products need to meet the reasonable expectations a consumer might have. Wine however is a natural product made of grapes. In some (exceptional) cases, it might occur that the quality of the wine is not as one might expect.
Suspicion of cork taint
One of these reasons can be because of a symptom called ‘cork taint’. This is an official wine fault caused by the presence of chemical compounds (CTA or TBA) which do not occur naturally. If you suspect this is the case in one of the wines you have received from us, please contact us (within 14 days after your order) and send us back the wine for a check and (chemical) analysis. We can only accept the return of these wines if the bottle is at least ¾ full and it has been opened recently.
In this case, please send the wine back to:
The Secret Sherry Society
Hoog Soeren 126
7346 AG Hoog Soeren
Please note that oxidation is a key feature for Sherry wines. Because of this, oxidational notes of the wines can not be a reason for your order to be refunded.
Returns for other reasons
If, for any other reason, you are not satisfied with the products you have received. Please let us know as soon as possible. Within 14 days after your order we are willing to refund your order after receiving back the products in good order and perfect shape (naturally). In any case, please keep us informed so we can keep an eye on your shipment.
Obviously, we can not refund the wines when they:
General terms and conditions
For more legal information, general terms and conditions click here